JOB PURPOSE

The Manager – Information and Communications Technology is responsible for planning, coordinating and overseeing the development, implementation and maintenance of a modern Information and Communications Technology (ICT) system for the Montego Bay Convention Centre.  

KEY RESPONSIBILITIES

• Develop specifications for the procurement of hardware/software to be purchased by the MBCC, in accordance with the Government of Jamaica procurement procedures
• Develop specifications for IT equipment and services to be outsourced for the hosting of events at the MBCC
• Supervises the Audio Visual Technician
• Oversees the management of ICT through the access and utilization of information systems such as email, internet
• Manages all software rollout and other information technology resources of the MBCC to ensure excellent products and efficient service delivery;
• Research, identify and recommend strategies to achieve the MBCC’s information and communication objectives;
• Reviews requests for technology and makes recommendations, as appropriate, on alternative system options
• Provide front line support for all information systems in the organization in the area of systems administration, planning, maintenance, and implementation of all application and equipment. 
• Prepare reports and recommendations for the establishment and/or development of special programmes and information technology applications for the enhancement of the work of the MBCC;
• Develops, implements and manages Service Level Agreements (SLAs); Monitors the progress of support calls logged with vendors and ensure that vendors comply with the terms maintenance contracts and service level agreements
• Establish and monitor security procedures and practices on the network; to include responding to newly identified security threats
• Monitor inventory of all ICT equipment
• Provide “Help Desk Support” within agreed timescales to include fixing fix any network devices;
• Develop and implement equipment preventative maintenance programme
• Testing, troubleshooting of voice and data services coupled with routine network maintenance and backups
• Other related ICT duties as deemed necessary

REQUIRED COMPETENCIES  

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  The requirements listed below are representative of the knowledge, skill, and/or ability required. 

• Demonstrate proper knowledge and technique in the use and maintenance of desktop and laptop computers
• Demonstrate proper knowledge and technique in the use of Microsoft Windows software and Microsoft Office Suite
• Products, Basic Routing and Networking, Basic Server maintenance and Cabling
• Demonstrate proper knowledge and use of all procedures, techniques, machines, materials, equipment and tools used in technical construction and maintenance
• Must be able to work extended and/or irregular hours including nights, holidays and weekends as needed
• Maintain attitude of “do whatever it takes”
• Possess knowledge and experience in industry terminology, event-related services, facility capabilities and technical requirements for the types of events anticipated at the facility
• Possess an understanding of facility’s electrical, mechanical and other systems
• Maintain an effective working relationship with clients, employees, exhibitors, patrons and others encountered in the course of employment
• Read and comprehend blueprints, drawings and other related materials
• Follow oral and written instructions and communicate effectively with others in both oral and written form

QUALIFICATION AND EXPERIENCE

• Bachelor’s Degree in Information Technology or Computer Studies from an accredited four-year college or university and two (2) years related experience and/or training OR
• College diploma in the Information Systems field with minimum of four (4) years of full-time work related experience in the public assembly industry (stadiums, arenas, and/or convention centres).